Shipping Policy

Thank you for shopping with My Urban Elegance. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand our shipping process and timelines.

1. Shipping Destinations

We currently ship across India.

For international shipping inquiries, customers may contact our support team to check availability and shipping options for their country.

2. Shipping Partners

We work with trusted courier and logistics partners to ensure reliable delivery of your orders. Depending on your location and product availability, shipments may be handled through:

  • Delivery

  • Blue Dart

  • India Post

  • DTDC

  • Other reliable courier partners

Shipping partners may vary based on serviceability and delivery location.

3. Order Processing Time

  • Orders are generally processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During sales, festive seasons, or high-demand periods, processing times may be slightly extended.

Once your order is processed and shipped, you will receive shipping confirmation and tracking details.

4. Estimated Delivery Time

Estimated delivery timelines may vary depending on your location and courier availability.

Standard Shipping

  • Estimated delivery: 5–7 business days

Express Shipping (if available)

  • Estimated delivery: 2–4 business days

Please note:

  • Delivery timelines are estimates and not guaranteed.

  • Remote locations may require additional delivery time.

  • Delays caused by weather, courier issues, holidays, or unforeseen circumstances are beyond our control.

5. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location

  • Product weight and dimensions

  • Shipping method selected

Applicable shipping charges will be displayed during checkout before payment confirmation.

Any promotional shipping offers or free shipping campaigns will be clearly mentioned on the website when applicable.

6. Order Tracking

Once your order has been dispatched:

  • A tracking number and tracking link will be shared via email, SMS, or WhatsApp (where applicable).

  • Customers can use the tracking details to monitor shipment progress in real time.

If you do not receive tracking information within the expected processing period, please contact our support team.

7. Delayed, Lost, or Damaged Shipments

We aim to ensure safe delivery of all orders. However, if your shipment is delayed, lost, or arrives damaged:

Delayed Orders

Please contact us with your order number and tracking details so we can assist you.

Damaged Shipments

If your package or product arrives damaged:

  • Report the issue within 48 hours of delivery

  • Share clear photos of the product, packaging, and shipping label

Lost Shipments

If a shipment is confirmed lost after courier investigation, we may arrange:

  • A replacement order, or

  • A refund, depending on product availability and investigation outcome

Resolution timelines may vary based on courier investigations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

We are not responsible for delivery issues, delays, or additional charges caused by:

  • Incorrect addresses

  • Incomplete contact details

  • Failed delivery attempts

If an order is returned to us due to incorrect information, additional shipping charges may apply for re-dispatch.

9. International Shipping, Customs & Duties

For international orders (if accepted):

  • Customers may be responsible for customs duties, import taxes, and local charges imposed by their country.

  • Customs clearance procedures may cause delivery delays.

  • My Urban Elegance is not responsible for customs-related delays or additional charges.

Customers are advised to check their country’s import regulations before placing an order.